Terms of service

Terms of Service

Last updated: 2 October 2026

Welcome to Volupack. These Terms of Service explain the rules for using our website and shopping with us. Please read them alongside our Terms and Conditions of Sale, Shipping Policy, Returns & Refunds Policy and Privacy Policy.

1. Using our website

These terms apply to visitors, customers and other users of our online store. You agree to use the website lawfully and to provide accurate, complete information when placing an order or contacting us.

You must not use the website for fraud, transmit harmful software, attempt unauthorized access or interfere with its operation.

2. Product information

We aim to keep our product descriptions, images and prices clear and accurate. Colours and appearance may vary slightly depending on your screen and lighting. This does not affect your right to receive products that conform to their description or your statutory rights if an item is faulty or not as described.

3. Orders

Please check your order details, contact information and delivery address before completing checkout.

Where permitted by law, we may refuse or cancel an order because of suspected fraud, an obvious pricing error, unavailable stock or information that prevents us from processing it. If an affected order has already been paid for, any refund due will be handled in accordance with applicable law.

4. Prices and payment

Product prices are displayed on our website. Review the total amount, including any delivery charges and applicable taxes shown at checkout, before placing your order.

Prices and offers may change for future purchases. Such changes do not alter the agreed price of an existing order. You can pay using the payment methods available at checkout.

5. Shipping and delivery

Please refer to our Shipping Policy for delivery information. Available delivery options and charges depend on the address and options shown at checkout.

Delivery estimates may be affected by carrier delays, customs processing or other unforeseen circumstances. This does not limit our obligations or your rights under applicable consumer law. Contact us if you experience a delivery issue.

6. Returns and refunds

Our Returns & Refunds Policy explains how to request a return. You have 14 days from receipt to notify us that you wish to return an item, and Volupack covers return shipping costs under the procedure described in that policy.

Your statutory withdrawal rights and legal guarantees remain unaffected.

7. Privacy

Our Privacy Policy explains how personal information is collected, used and shared when you browse our store, place an order or contact us.

8. Intellectual property

Website content, including logos, text, images and designs, may be protected by intellectual property rights belonging to Volupack or the relevant rights holders. You must not reproduce, distribute or use protected content commercially without permission, except where permitted by law.

9. Third-party services

Our store may use third-party services, including payment and delivery providers, or link to external websites. Where relevant, those providers have their own terms and privacy policies. This does not remove our responsibilities to you as the seller.

10. Responsibility and consumer rights

Nothing in these terms excludes or limits any liability, legal guarantee or consumer protection that cannot lawfully be excluded or limited. Your mandatory rights under applicable law continue to apply.

11. Updates to these terms

We may update these terms when necessary and publish the revised version with an updated date. Updates do not retrospectively change the terms of an existing purchase. The terms in effect when you placed your order apply to that purchase.

12. Contact

For questions about these terms or your order, please use the contact details provided in our Contact Information policy. Include your order number when your question relates to a purchase.