Refund policy

Returns & Refunds Policy

At Volupack, we want you to shop with confidence. You have 14 days from the date you receive your order to let us know you would like to return an item.

How to request a return

Contact us using the details provided in our Contact Information policy. Include your order number and the items you would like to return. We will provide instructions to help you arrange your return.

You may share your reason for returning an item to help us improve our service, but you do not need to give a reason to exercise your statutory right of withdrawal.

Item condition and return shipping

Items must be returned in good condition. You may inspect them to check their nature, characteristics and functioning. Handling beyond what is necessary for these checks may result in a deduction for any loss in value, where permitted by law.

Volupack covers return shipping costs. Please contact us before sending your item back so we can provide the appropriate return instructions.

Damaged, defective or incorrect items

If your order arrives damaged, defective or incorrect, contact us with your order number and a description of the issue. Photos may help us assess the situation and offer an appropriate solution. Your statutory warranty rights remain unaffected.

Refunds

Once we have reviewed your return, we will let you know the outcome. Refunds are issued to the original payment method. The time it takes for a refund to appear in your account may vary depending on your bank or payment provider. Any mandatory refund deadlines under applicable consumer law remain unaffected.

Your legal rights

This policy does not limit your statutory consumer rights, including your right of withdrawal and any applicable legal guarantees.